Shipment, Returns & Exchange
Packages are generally dispatched within 2 days after receipt of payment and are shipped via M&P Courier/ Leopard with tracking and drop-off with/without signature.
If you receive an item from MotorcycleShop.pk that for any reason you are unhappy with the size, or colour, you can simply exchange it to us within 5 days, in the condition that you received it a. Any exchange is eligible if it is claimed within 7 days of Purchase/delivery via call or email and it meets our criteria.
- We will accept an apparel exchange that has been sent back in its ORIGINAL CONDITION. ALL tags must be intact.
- No Stains, Not Used Products ( As you received).
- We cannot issue refunds or credit for products without the original tags and packaging
If you are not satisfied with the product, please call us and discuss the issue within 3 days of delivery. We only accept genuine reasons, received within 3 days of delivery, and will give you a refund (excluding all delivery/return charges). The matter products being returned must be in “new” condition with factory packaging (all we are asking is that you return products in the same condition as when they were received). We cannot issue refunds or credit for products without the original tags and packaging. Please don’t use factory boxes for shipping back helmets, boots, etc. Place all return items inside shipping/courier company boxes and return must happen with in 3 days of delivery.
4. FEES / EXPENSES RELATED TO PRODUCT Exchange:
Any expenses relating to the return/exchange of your product to store will have to be paid by the customer (unless The MotorcyleShop.pk have incorrectly sent your item).
5. WARRANTY RETURNS:
Warranty claims are all assessed by the manufacturers for an outcome. Products accessed as having a minor fault will be repaired by the manufacturer and returned to you within a reasonable time. Products accessed as having a major fault that is beyond repair will then be replaced. If the product is superseded you will be entitled to a refund.
In some cases, a repair, replacement or refund may not be offered if you:
-Modified the product
-Misuse the product contrary to user instructions or packaging labels; or
- Simply change of mind.
Please note motorcycle purchases, under clothing and electronic products are not applicable for exchange/returns.